aqjili Privacy Policy

This Privacy Policy applies to all users of the aqjili platform at aqjili.vu, including visitors, registered players, and anyone who interacts with the site. By creating an account or using aqjili, you acknowledge that you have read and understood how we handle your personal information.

aqjili is an online gaming platform serving players across the Philippines. We are committed to handling your personal data responsibly, securely, and transparently. This policy covers what data we collect, why we collect it, how we store and protect it, who we may share it with, and what rights you hold over your own information.

We may update this Privacy Policy from time to time. When we do, the updated version will be posted on this page with a revised date. Please check back periodically to stay informed.

aqjili collects personal information when you register an account, verify your identity, make a deposit, or interact with our platform. The types of information we may collect include:

We only collect information that is necessary for the purposes described in this policy. You are not required to provide information beyond what is needed to operate your account and process your transactions.

aqjili uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are unrelated to operating the platform or supporting your experience as a player.

• Account management: To create, maintain, and secure your player account, including OTP-based login verification.
• Identity verification (KYC): To verify your age and identity in compliance with our 21+ requirement and applicable standards.
• Transaction processing: To process deposits and withdrawals in PHP via your chosen payment channel, including Philippine bank transfers and e-wallets.
• Platform operation: To provide access to games, record bet history, calculate winnings, and manage your account balance accurately.
• Security and fraud prevention: To detect and prevent unauthorised access, suspicious activity, or abuse of the platform or its promotions.
• Customer support: To respond to your enquiries, resolve account issues, and provide assistance when needed.
• Platform improvement: To analyse usage patterns and improve the performance, design, and features of aqjili over time.
• Responsible gaming: To monitor activity patterns and provide tools that help players manage their gaming in line with our Responsible Gaming commitments.

The security of your personal information is a priority at aqjili. We use a combination of technical and organisational measures to protect data from unauthorised access, loss, or misuse.

• SSL encryption: All data transmitted between your device and aqjili is encrypted using SSL (Secure Socket Layer) technology, whether you're using the site on mobile in Cebu or on desktop in Manila.
• OTP verification: Account login and sensitive actions require one-time password (OTP) verification via your registered mobile number to prevent unauthorised access.
• Secure data storage: Personal and financial data is stored on secured servers with access controls limiting who within aqjili can view or process it.
• KYC document handling: Identity documents submitted for KYC verification are handled with strict access controls and stored securely for the duration required.
• Regular security reviews: aqjili conducts ongoing security reviews to identify and address potential vulnerabilities in the platform.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe—never share your password or OTP with anyone, and contact us immediately at [email protected] if you suspect unauthorised access to your account.

aqjili does not sell, rent, or trade your personal data. We may share your information only in the specific, limited circumstances described below:

• Payment processors: Financial data is shared with payment partners—such as Philippine banking networks and local e-wallet providers—solely to process your deposits and withdrawals in PHP.
• Identity verification providers: Where required to complete KYC checks, identity documents may be processed by trusted third-party verification services operating under strict confidentiality obligations.
• Platform service providers: Technical partners who assist in hosting, security, and platform operations may have limited access to data as needed to perform their services. They are bound by data protection obligations and cannot use your data for their own purposes.
• Legal and compliance requirements: We may disclose personal data when required to do so by applicable law, regulation, or a lawful request from a competent authority.
• Fraud prevention: In cases of suspected fraud, account abuse, or security breaches, relevant data may be shared with appropriate parties to investigate and address the issue.

aqjili uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use the site. A cookie is a small text file stored on your device when you visit a website.

We use cookies for the following purposes:

• Essential cookies: Required for the platform to function—these handle things like keeping you logged in during a session and remembering your language and display preferences.
• Analytics cookies: Help us understand which pages are visited most, how long players spend on the site, and where they encounter issues. This data is used in aggregate form to improve the platform.
• Security cookies: Assist in detecting suspicious activity and protecting your account from unauthorised access.

Most browsers allow you to control cookies through their settings. Disabling essential cookies may affect your ability to use certain features of aqjili, including staying logged in during a gaming session. Non-essential cookies can generally be declined without impacting core functionality.

As a player on aqjili, you have rights over your personal data. We respect these rights and will respond to any requests you make in a timely and transparent manner.

Here is what each of these means in practice:

• Access: You can request a copy of the personal data aqjili holds about you at any time.
• Correction: If any of your personal information is inaccurate or outdated, you can request that we update it.
• Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to any retention obligations we may have.
• Portability: You can request that we provide your data in a structured, commonly used format so you can transfer it elsewhere if needed.
• Object or restrict: You have the right to object to or request restriction of certain types of processing, including any direct communications from us.

To exercise any of these rights, contact our support team at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity before acting on any request.

aqjili retains personal data only for as long as necessary to fulfil the purposes described in this policy. The specific retention period depends on the type of data and the reason it was collected.

• Account data: Kept for the duration of your active account and for a period after account closure as required to meet applicable obligations.
• Transaction records: Financial records, including PHP deposits, withdrawals, and bet history, are retained for the period required by applicable standards and for dispute resolution purposes.
• KYC documents: Identity verification documents are retained for the period specified by applicable requirements, typically from the date of the last transaction on the account.
• Support communications: Records of your interactions with our support team are kept to assist with any follow-up queries and to maintain service quality.

When data is no longer needed and there is no legal obligation to retain it, aqjili will securely delete or anonymise the information.

If you have any questions, concerns, or requests relating to this Privacy Policy or how aqjili handles your personal data, please get in touch with us directly. We aim to respond to all privacy-related enquiries promptly.

You can also find answers to common questions on our FAQ page, or review the rules that govern your use of the platform in our Terms & Conditions.