AQJili FAQ — We've Got Answers

You must be at least 21 years old to register and play on AQJili. This is a strict requirement and is verified during the KYC process. We do not allow underage players on the platform, and accounts found to be in violation will be suspended immediately.

No. AQJili only allows one account per person. Duplicate accounts are against our Terms & Conditions and may result in the suspension of all associated accounts. If you've lost access to your existing account, please contact our support team — they'll help you recover it properly.

On the Login page, tap the "Forgot password?" link. You'll receive an OTP on your registered mobile number to verify your identity, after which you can set a new password. Make sure you still have access to the phone number linked to your account. If not, reach out to our support team for manual recovery assistance.

KYC stands for Know Your Customer. It's a standard identity verification process that platforms use to confirm who their players are. For AQJili, this typically involves submitting a valid government-issued ID. KYC is required before processing your first withdrawal. It protects both you and the platform from fraud or unauthorized account use.

AQJili supports deposits via Philippine online and mobile banking, local bank transfers, and e-wallets such as GCash and Maya. All transactions are processed in Philippine Peso (₱). For full details on available channels, visit the Deposit page.

Most deposits via GCash and Maya are credited almost instantly. Bank transfers may take a few minutes to a few hours depending on your bank and the time of day. If your deposit hasn't appeared after a reasonable wait, contact our support team with your transaction reference number and we'll sort it out.

Minimum deposit amounts vary by payment channel. Check the Deposit page for the current minimums per method. We keep them accessible so players from all over the Philippines — whether you're in Manila or Davao — can start playing without needing a large upfront amount.

No. AQJili does not accept credit cards or cryptocurrency as deposit methods. Supported channels are limited to Philippine online banking, bank transfers, and local e-wallets. This keeps transactions straightforward and suited to the Philippine market.

Log in to your account, go to the withdrawal section in your account dashboard, choose your preferred payout method, enter the amount, and confirm. Withdrawals are processed in Philippine Peso (₱) and sent to your linked bank account or e-wallet. Make sure your KYC verification is completed before submitting your first withdrawal request.

Processing times vary depending on the withdrawal method and the volume of requests at the time. E-wallet withdrawals to GCash or Maya are generally faster than bank transfers. Our team works to process requests as promptly as possible. If your withdrawal is taking longer than expected, contact support with your request details.

Common reasons include incomplete KYC verification, unmet bonus wagering requirements, mismatched account details, or a pending security review. If your request was declined, you'll usually receive a notification with the reason. You can also reach out to our support team for clarification and to resolve the issue.

AQJili offers a wide selection including slot games, live casino tables with real dealers, eBingo, sports betting, and more. On the sports side, you can bet on Basketball (PBA and NBA), Boxing, Volleyball, Football, and Esports alongside major international competitions. Browse the game lobby after logging in to see everything available.

Yes. AQJili is fully optimized for mobile browsers, so you can play directly from Chrome or Safari on your phone without any issues. If you prefer a dedicated app experience, you can download the AQJili app for Android from the Download page. The app loads faster and supports push notifications for promotions and updates.

All slot and casino games on AQJili use certified Random Number Generator (RNG) technology, which ensures that every outcome is independently generated and not influenced by previous results. Live casino games are streamed in real time with professional dealers, adding another layer of transparency to the experience.

Visit the Slot Games or Slots section and use the search bar or category filters to find a specific title. Games are also sorted by popularity and newest additions so you can quickly discover what's trending among other players.

Yes. AQJili uses SSL encryption to protect all data transmitted between your device and our servers. Your personal details and financial information are stored securely and are never shared with third parties without your consent. For more details on how we handle your data, read our Privacy Policy.

Change your password immediately and contact our support team. We can flag your account for review and temporarily lock it while we investigate. Never share your login credentials with anyone — AQJili staff will never ask for your password through any channel including chat, email, or SMS.

AQJili supports OTP-based verification for login and sensitive account actions like withdrawals. An OTP is sent to your registered mobile number to confirm it's really you. We strongly recommend keeping your registered number up to date so this layer of security works properly at all times.

AQJili encourages all players to manage their gaming habits responsibly. You can set deposit limits or request a cooling-off period through your account settings or by contacting support. We also recommend checking out our Responsible Gaming page for tools and guidance on healthy play habits.

Absolutely. If you feel like you need a break, you can request a temporary account suspension through our support team. Taking a step back is a healthy choice, and we fully support it. Gaming should always be something you enjoy — not something that causes stress or financial difficulty.

No. AQJili is a platform for entertainment and all games involve risk. There is no guarantee of winning, and players should never bet more than they can afford to lose. Set a budget before you play and stick to it. If gaming is no longer fun, that's a sign to take a break. Players must be 21 years or older.